Q. What is nbtonweb.com?
A. Nbtonweb.com is one of India's biggest virtual bookshop to which people across all professions with varied interests have access. A 24 hours, 7 days online bookstore, nbtonweb.com offers books on every possible subject. Using internet as the medium we help customers turning buying of books into a convenient, timesaving, above all, an exciting personalized experience.

Q. Why should I register with nbtonweb.com?
A. On registration with nbtonweb.com you become entitled to a host of value-added services by the website that ensure a high degree of personalized e-commerce experience. For instance, we give you features like customer's book reviews and editorial expertise where you can write reviews of books, e-mail services like newsletters that require customers to sign up for all the latest releases, titles and tit bits from the world of books. Favorites list is another e-mail service that allows you to draw up a list of books you may want to buy at nbtonweb.com in future.

Q. How do I move about the site?
A. Shopping and browsing at nbtonweb.com is easy. The navigation on the site is divided into 3 parts. The horizontal lines on the top panel provide links to the user to manage his shopping session on nbtonweb. The vertical panel on the left displays the book subjects and categories. Lastly, the footer at the bottom has links to information on the site, the company, the team behindnbtonweb.com and the policies.

Q. How safe is my personal information on your site?
A. Nbtonweb.com is committed to protecting your privacy. Information about you is collected to process your orders and provide you a personalized book buying experience. Nbtonweb.com does not trade, sell, rent personal information to others. For details, see our return policy.

Q. How do I find my book?
A. To reach to the book of your choice you can use the search or advanced search links on the top navigation bar on the home page. These links are present on all the pages of our site. Also, you can simply browse by subject on the left side panel of your screen. All you need to do is click on the subject of your interest.

Q. What is the difference between browse and search?
A. When you are sure of the title of the book you use the search option to reach to your book fast. Browse walks you through our entire inventory of books by category.

Q. What is the difference between quick search and advanced search?
A. As the name suggests quick search takes lesser time to fetch results. In advanced search we give more than one criterion to our search, therefore it takes shorter time and is advanced and specific as a search machine.

Q. How do I find a book through quick search and advanced search ?
A. When you are sure of a title or the name of a publisher or the name of the author, type in the quick search or advanced search box and click start. If your search is not fetching you any result, it means that your search criterions are incorrect. In your next attempt, type only those word or words of the criterions that you are sure of.

Q. What is ISBN?
A. ISBN stands for 'International Standard Book Number'. Books all over the world have a unique ISBN, a ten-digit identification system that can locate the book with that one number anywhere in the world. The ISBN refers to the specific edition and is usually mentioned on the back of the book and on the copyright page.

Q. How do I order books?
A. Once you find your books you can put them in the shopping cart by clicking on the add to shopping cart button. You can add as many books as you want to your shopping cart. After you have decided on the books you want to buy you can click on the proceed to checkout button. You will then be required to fill up an online order form.

Q. What is shopping cart?
A. Shopping cart is a shopper's bag that holds his items till he proceeds to buy them. The customer may reserve the books to buy them later or even remove them from his shopping cart if he decides against buying them.

Q. What is account?
A. Whenever you make a purchase at nbtonweb.com an account is created for you where the details of all your orders are stored. You can access your account using your e-mail id and password to view your orders and their details.

Q. Can I edit shipping options and addresses on unshipped orders?
A. Yes you can edit or make changes in shipping options and addresses. Click on account to go to your account and then click on shipping address to make the changes and click update.

Q. Can I change my e-mail address or password?
A. If you wish to change your email id you can do so by mailing us from your old e-mail account, giving us your new e-mail id. If you know your password but would like to change it, it is easy to change that information online through your account. If you have forgotten your password, click here. Log in to your account to change your name, e-mail address, or password.

Q. How do you confirm an order?
A. As soon as your order is authorized for payment an e-mail confirmation will reach you from paypal. The confirmation will carry your order number that you can refer to for checking your order status.

Q. How will I receive my orders?
A. After processing your orders and payments we pack your books with extreme care to avoid damage and send them to you through courier at the address submitted by you in the online form.

Q. What is shipping address?
A. The address where you want to receive your books is called the shipping address.

Q. What is shipping time?
A. Shipping time is the time your package takes to reach your address after the order has been shipped. It depends on where you receive orders and the mode of delivery you choose.

Q. When will my order reach me?
A. It depends on the availability of books you want to buy, the payment realization time and the shipping time. Simply put, the total delivery time = book availability + payment realization time + shipping time.

Q. Is there a way to know if my order has been shipped?
A. We will intimate you through e-mail as soon as your order is shipped.

Q. Can I track my order?
A. Yes, you can track your order by referring to the Order No or the Way Bill No given by the courier company. You can view the status of your order by logging to your "my account" section.

Q. Can I return a defective/damaged/wrongly shipped book ordered from nbtonweb.com?
A. Yes you can. For details see our return policy.

Q. How do I know that you have received the package I have returned? And how do I get a refund on the same?
A. Once we have received and processed the return item we will notify you through email.

Q. How do you price books at nbtonweb.com?
A. The price of the book you see on your screen is the List Price. List Price is the price at which a book can be bought in the market in a particular country. It includes the cost of the book, plus applicable duties, taxes and cost of shipment.

Q. Why is the List Price sometimes higher or lower than the Marked Price?
A. This happens because at times certain items are not available in India and need to be imported from international markets. In such cases, List Price is higher than the Marked Price as it includes additional procurement cost. List Price is lower than the Marked Price in case of items where special prices have been negotiated. However, in most cases, List Price is equal to Marked Price.